In TQM Terms,which of the Following Is an Organizational Goal

question 129

Multiple Choice

In TQM terms,which of the following is an organizational goal to provide products or deliver services that meet or exceed customers' expectations?

• A)market response  
• B)customer satisfaction  
• C)market focus  
• D)positive framing

Identify and understand various sociological perspectives and theories.

Analyze the impact of group size and structure on group efficiency and productivity.

Understand the significance of authoritative figures and the concept of authority in sociological terms.

Describe the concept of bureaucracy and its implications in both organizations and everyday life.

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Definitions:

Employee Assistance Programs

Programs offered by employers to help employees deal with personal problems that might adversely impact their job performance, health, and well-being.

Sources of Stress

Various factors or situations that can cause mental or emotional strain and tension in individuals.

Manage the Stress

The practice of employing techniques and strategies to regulate and mitigate stress levels for the purpose of improving one's overall well-being.

Consequences

The outcomes or results that naturally follow from a specific action or set of conditions, either positive or negative.