A CRM System Allows a Firm to Be More Customer-Focused

question 62

True/False

A CRM system allows a firm to be more customer-focused.

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Definitions:

Dominant Strategy

A strategy in game theory that is considered the best response regardless of what any other players do, providing the most advantageous outcome for a player.

Nash Equilibrium

A concept in game theory where no player can benefit by unilaterally changing their strategy if the strategies of the other players remain unchanged.

Simultaneous Game

A simultaneous game is a type of game in game theory where all players make their decisions or moves at the same time without knowledge of the others' choices.

Payoff Matrix

A strategic analysis tool used in decision theory and game theory that shows the potential outcomes and payoffs from different decisions made by two or more players.