The Worst Thing a Company Can Do to Handle Negative

question 9

True/False

The worst thing a company can do to handle negative public publicity is to release information allowing the public to draw its own conclusion.

Identify and apply the elements involved in the planning phase of the three-step writing process.

Recognize the significance of audience analysis and adapting messages accordingly during the writing phase.

Understand the role of revising, proofreading, and selecting appropriate channels and mediums in the completing phase.

Appreciate the benefits of thorough planning in expediting the writing process and avoiding errors.

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Definitions:

Empathy

The ability to understand and share the feelings of another person.

Attentive Listening

The practice of listening actively with all senses, as a sign of respect and interest in what the speaker is saying.

Vagueness

The quality of being unclear, indefinite, or imprecise in meaning or intention.

Clarification

The process of making a statement or situation less confused and more comprehensible.