_____ Percent of Dissatisfied Customers Don't Complain

question 59

Multiple Choice

_____ percent of dissatisfied customers don't complain.

• A)96
• B)63
• C)30
• D)15

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Definitions:

Emotional Intelligence

The skill to comprehend, regulate, and communicate one's emotional state, alongside the capability to manage social interactions with discretion and empathy.

Decision Making

The cognitive process of selecting a course of action from among multiple alternatives, often involving considerations of risk, benefit, and personal values.

Emotional Intelligence

The ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Sleep-Waking Cycles

The biological rhythm of sleep and wakefulness, typically operating on a 24-hour cycle.