During the Sales Presentation, Why Would the Salesperson Repeat the Negative

question 58

Multiple Choice

During the sales presentation, why would the salesperson repeat the negative comment the customer made about his product's service contract word for word?

• A)to buy time, so he could determine how to deal with a customer objection
• B)to provide feedback to the customer
• C)to avoid having any lulls in the conversation
• D)to verify that he decoded the customer's message correctly
• E)to summarize the customer's concerns

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Definitions:

Total Capital

The sum of a company's equity, debt, and any other long-term financing.

Admission by Investment

The process of becoming a partner or member in a company or partnership through a financial investment.

Capital Balance

The amount of money in a company's equity account, not including profits or losses.

Interest

The fee paid for borrowing money, typically expressed as an annual percentage of the principal.