When Companies Organize Their Customers Based on Size, Large Accounts

question 109

Multiple Choice

When companies organize their customers based on size, large accounts are often called:

• A)pinnacle accounts.
• B)key accounts.
• C)pivot accounts.
• D)stars.
• E)apex account.

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Definitions:

Time-Driven Activity-Based Costing

An approach to activity-based costing that assigns resource costs directly to products or services based on the estimated time required for each activity.

Customer Service Department

A division within a company that handles inquiries, complaints, and support requests from customers.

Capacity Analysis

Calculating the production capacity an organization needs to fulfill the dynamic demands for its products.

Time-Driven

A method or approach that bases calculations, actions, or operations on the passage of time, often used in costing and scheduling.