According to the Text, a Number of Questions Often Affect

question 90

Multiple Choice

According to the text, a number of questions often affect the action to be taken on a customer complaint. Which of the following questions would likely have the largest affect how a customer complaint is settled?

• A)What action or actions led to the lodging of the complaint?
• B)How will the action taken affect other customers?
• C)Are members of the complaining firm's industry lodging similar complaints?
• D)Is the customer being fair?
• E)All of the above questions can be used to determine how a customer complaint is settled.