The Key to the Development of Successful, Long-Term Customer Relationships

question 27

Multiple Choice

The key to the development of successful, long-term customer relationships is:

• A)the existence of trust between the two parties.
• B)the availability of resources.
• C)an innovative idea.
• D)similarity of mission statements.
• E)similarity of organizational structures.

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Definitions:

Legislators

Individuals who have been elected to make or enact laws within a governmental body.

Whole Groups

A method of teaching or conducting discussions where every member of the group is involved and contributes.

Legal Actions

Activities or measures taken within the framework of the law, including lawsuits, litigations, and other formal legal processes, aimed at resolving disputes or enforcing laws.

Power

The ability or capacity to influence the behavior of others, make decisions, and control resources.