Opal Is a Salesperson for a Wholesaler

question 25

Multiple Choice

Opal is a salesperson for a wholesaler. There are many retailers in her territory and she says, "No two are alike. I must adjust my way of communicating to their different styles. Some are strictly business. Others like to talk about their families or sports before I discuss my company's products." Opal's approach illustrates which characteristic of a successful salesperson?

• A)ethical
• B)flexibility
• C)knowledge
• D)dependability
• E)motivation

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Definitions:

Negative Emotions

Feelings or responses that are generally distressing and unpleasant, such as sadness, anger, or fear, which can impact behavior and decision-making.

Bipolar II

A subtype of bipolar disorder characterized by patterns of depressive episodes and hypomanic episodes, but not the full-blown manic episodes of Bipolar I.

Major Depressive

A mental disorder characterized by at least two weeks of pervasive sadness or loss of interest in activities, accompanied by additional psychological symptoms.

Persistent Depressive

A chronic form of depression marked by a long-term, continuous presence of sad or empty mood, also known as dysthymia.