In the Final Step of Sustaining Improvement, Air Products and Chemicals

question 30

Multiple Choice

In the final step of sustaining improvement, Air Products and Chemicals Inc.

• A) listens to customers.
• B) drives more customer-segment-based information and actions.
• C) classifies customers on a loyalty index.
• D) focuses on opportunities.
• E) communicates customer classifications to employees.

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Definitions:

Credit Counseling

A service that assists individuals in managing their debt through financial education, budgeting, and the use of debt management plans.

Bankruptcy Petition

A legal document filed by an individual or corporate entity declaring the inability to repay outstanding debts.

Nonprofit

Organizations that operate for collective, public, or social benefit, without the goal of making profits for owners or investors.

Bankruptcy Estate

The assets and properties of an individual or entity undergoing bankruptcy, encompassing both tangible and intangible possessions.