Exhibit 13.1 The Following Questions Are Based on the Output Below

question 9

Multiple Choice

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-Which type of queuing system are you likely to encounter at an ATM?

• A) Single waiting line, single service station.
• B) Multiple waiting lines, single service station.
• C) Single waiting line, multiple service stations.
• D) Multiple waiting lines, multiple service stations.

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Definitions:

Normative Influences

Social pressures to conform to the expectations or norms of a group of people.

Karma

A concept in Hinduism, Buddhism, and Jainism which refers to the cycle of cause and effect where an individual's actions, whether good or bad, influence their future.

Social Cynicism

A generalized negative attitude towards people and society, often characterized by a belief in the selfishness and deceitfulness of others.

Social Flexibility

The ability to adapt one's behavior and attitudes to different social situations or to changes in the social environment.