Waiting Time Feels Longer When Customers

question 25

Multiple Choice

Waiting time feels longer when customers:

• A) Are relaxed while waiting
• B) Are reading or drinking a beverage while waiting
• C) Are alone while waiting
• D) Know how long they will have to wait
• E) Understand why they are waiting

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Definitions:

Airport Terminals

Buildings at airports where passengers transfer between ground transportation and the facilities that allow them to board and disembark from airplanes.

Internet

A global network of computers and servers interconnected by communication protocols that enable access to information and communication across vast distances.

Untrusted Network

A network not secured or unknown, where the potential risk for data breaches or cyber-attacks is higher.

Copyright

A form of intellectual property law that protects the rights of creators over their original works, including literature, music, and artwork, from unauthorized use.