A Pseudo-Relationship Occurs When

question 26

Multiple Choice

A pseudo-relationship occurs when

• A) The service encounter is static
• B) The customer interacts many times with the same company,but with different service providers
• C) The company interacts with different members of a household
• D) Frequency of service is greater than service reach
• E) The service provider has accepted the validity of the service paradox

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Definitions:

Automatic Translation

The use of software to convert text or speech from one language into another without human intervention.

Hypertext

A system of managing and presenting text information in a manner that allows for nonlinear retrieval and navigation, typically used on the internet.

Telepresence

A technology that allows a person to feel as if they are present, to give the appearance of being present, or to have an effect, via telerobotics, at a place other than their true location.

Google Fiber

A high-speed internet service provided by Google that offers fiber-optic broadband services to selected areas.