Why Would an Insurance Company Give All Applicants for the Position

question 23

Short Answer

Why would an insurance company give all applicants for the position of customer service representative a personality test?

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Definitions:

Illustrators

Nonverbal behaviors that accompany a verbal message and either contradict, accent, or complement it.

Emblems

Nonverbal cues that have specific, generally understood meanings in a given culture and may substitute for a word or phrase.

Regulators

Nonverbal signals used to control, maintain, or facilitate the flow of communication in an interaction, such as nodding to indicate agreement or attention.

Nonverbal Cues

Communication signals expressed through body language, facial expressions, and other physical behaviors rather than words.