Which of the Following Is NOT an Example of a Hard

question 8

Multiple Choice

Which of the following is NOT an example of a hard customer-defined service standard?

• A) On-time delivery
• B) 36-hour response time
• C) Number of missed pickups
• D) Orders entered the same day they are received
• E) Understand the customer's question or request

---

Definitions:

Credit Card Transaction

A financial activity where a credit card is used to make a purchase or payment, involving the transfer of funds from the credit provider to the vendor.

Easy to Use

Referring to products, systems, or procedures designed to be user-friendly, with minimal complexity in operation.

Paying Bills

The act of settling amounts owed for goods received or services rendered, typically a financial transaction.

Unique Colored Background

A distinctive background color that sets apart an object or element, making it stand out visually.