Briefly Define Customer Expectations for a Service

question 26

Essay

Briefly define customer expectations for a service.

---

Definitions:

Validation Therapy

A form of therapy used in treating people with dementia that involves accepting and acknowledging their experiences and feelings as valid, regardless of their current reality.

Cognitively Impaired

A term describing individuals who have difficulty with one or more mental processes, affecting their ability to perform daily tasks.

Demonstrates Aggression

Exhibiting behaviors intended to harm or intimidate others, which can be physical, verbal, or non-verbal.

Restrained Patient

A situation in which a patient is physically or chemically restrained to prevent harm to themselves or others, often used as a last resort in healthcare settings.