_____ Are Personal and Nonpersonal Statements About a Service Made

question 46

Multiple Choice

_____ are personal and nonpersonal statements about a service made by an organization to customers.

• A) Marketing testimonials
• B) Implicit service promises
• C) Word-of-mouth communications
• D) Past experience influencers
• E) Explicit service promises

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Definitions:

Accounts Receivable

Money owed to a company by its customers for products or services that have been delivered but not yet paid for.

Inventory

The total amount of goods or materials a business has in stock, potentially for sale or production.

Outlived Usefulness

Refers to an asset or item that has exceeded its functional or strategic value to an organization or individual.

Aging Accounts Receivable

A method of managing accounts receivable by categorizing them according to the length of time an invoice has been outstanding.