A Catalog Retailer That Sells Boxed Fruit Would Like Its

question 35

Short Answer

A catalog retailer that sells boxed fruit would like its customers to think of the operation as a gift provider.Its operators are trained to help customers pick out just the right customized gift for family members and friends.Which two dimensions of service quality are most evident in this example?

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Definitions:

Responsiveness

The ability of an organization or system to quickly and effectively adapt to changes or respond to customers.

ROA

Return on Assets, a financial metric indicating how profitable a company is relative to its total assets, measuring efficiency in using assets to generate earnings.

Order-to-Cash Cycle

The end-to-end process from when an order is placed by a customer to when the payment is received and processed by the seller.

Supporting Metrics

Quantitative measurements used to track and assess the status of specific processes, activities, or outcomes.