Which of the Following Statements About Services Is True

question 9

Multiple Choice

Which of the following statements about services is true?

• A) A service economy produces services at the expense of other sectors.
• B) Service jobs are low paying and menial.
• C) Service production is labor intensive and low in productivity.
• D) Service is a necessary evil for manufacturing firms.
• E) Marketing and managing services present issues and challenges not faced in manufacturing and packaged goods companies.

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Definitions:

Rorschach Inkblot Test

A projective psychological test consisting of ten inkblots used to analyze an individual's personality structure and emotional functioning.

Rorschach Inkblot Test

A psychological test in which subjects' perceptions of inkblots are recorded and analyzed for insight into their mental state.

Physiological Responses

The body's automatic reactions to a stimulus, including changes in heart rate, hormone levels, blood pressure, and other bodily functions.

Projective Tests

Psychological assessments that use ambiguous stimuli to elicit responses that reflect the responder's feelings, desires, and conflicts.