Which of the Following Statements About Customer Service Is True

question 148

Multiple Choice

Which of the following statements about customer service is true?

• A) A customer service rep may have to deal with a customer problem that is due to a customer error, not just an error by the company.
• B) Customer service is the service part of the benefit that a customer gets when purchasing a physical good.
• C) Customer service costs are likely to decrease a firm's customer equity.
• D) Customer service is more important for winning customers than for keeping customers.
• E) From a firm's perspective, customer service is a necessary evil but isn't likely to cost the firm anything.

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Definitions:

Interest Rates

The cost of borrowing money, typically expressed as a percentage of the amount borrowed, paid to the lender over a specified period.

Loanable Funds

Refers to the money available for borrowing. The market for loanable funds is where borrowers demand and lenders supply funds, determining the interest rate.

Interest Rate

The charge for borrowing money or the return for investing money, often expressed as a percentage of the amount lent, borrowed, or invested.

Time-value

The concept that money available at the present time is worth more than the identical sum in the future due to its potential earning capacity.