Examlex
Because a service is individually produced and is virtually unique, the service is said to have _____.
Empathy
The ability to understand and share the feelings of another, fostering a sense of shared experience or compassion.
Sympathy
Feelings of pity and sorrow for someone else's misfortune.
Buffering
The technique of starting a message with neutral or positive information before delivering bad news or sensitive information.
Bad-News Message
Communication designed to relay unfavorable or disappointing information in a sensitive and understanding manner.
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