____ Is(are)the Knowledge and Courtesy of Employees,and the Ability to Convey

question 36

Multiple Choice

____ is(are) the knowledge and courtesy of employees,and the ability to convey trust and build a customer's confidence in the quality of the service.

• A)Tangibles
• B)Assurance
• C)Reliability
• D)Responsiveness
• E)Empathy

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Definitions:

Lack of Sophistication

Lack of sophistication in negotiations refers to a minimal level of skill, expertise, or complexity displayed by one or more parties.

Inadequate Skill

Lacking sufficient ability, expertise, or competency to perform a task or handle a situation effectively.

Philosophical Differences

Fundamental disagreements on basic principles, beliefs, or concepts between individuals or groups.

Inexperience

Lacking knowledge, practice, or familiarity with something due to insufficient exposure or learning opportunities.