CRM Stands for _________________

question 83

Multiple Choice

CRM stands for _________________.

• A)Consumer retention management
• B)Customer related metrics
• C)Customer relationship management
• D)Consumer rights monitor
• E)Customer retention management

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Definitions:

Cognitive Flexibility

The mental ability to switch between thinking about two different concepts, or to think about multiple concepts simultaneously.

Transductive Reasoning

A form of reasoning where conclusions are drawn based on specific examples or instances, rather than through abstract logic, prevalent in young children.

Class Inclusion

The principle that one category or class of things can include several subclasses.

Subclasses

Categories that are subordinate to a larger class, providing a means to organize elements into hierarchies or specializations.