You Want to Maintain a Positive Tone in an E-Mail

question 43

Multiple Choice

You want to maintain a positive tone in an e-mail message you are writing to your colleagues about an upcoming event.What should you do?

• A) Spotlight audience benefits.
• B) Cultivate the "you" view.
• C) Sound conversational but professional.
• D) All of these choices

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Definitions:

Normal Capacity Hours

The amount of production or work hours that can be reasonably expected under normal conditions in a given period.

Overhead Variances

Differences between the actual overhead costs incurred and the overhead costs that were expected or budgeted.

Controllable Variance

The difference between actual expenses and budgeted expenses that management has the ability to influence or control.

Volume Variance

The difference between the budgeted and actual volume of production, affecting fixed costs per unit and overall profitability.