What Is Predictive Dialing

question 43

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

Identify businesses and sectors that have significantly benefited from analytics and big data.

Understand the impact of low-cost information technology and social media on the growth of crowdsourcing.

Grasp the concept of analytics in finding meaningful patterns within large datasets.

Recognize the relationship between analytics, big data, and evidence-based management.

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Definitions:

Promissory Note

A financial instrument where the writer promises to pay a specific sum to a specified person or bearer at a determined date.

Accounts Receivable-Rey Company

This term is not standard; however, "Accounts Receivable" typically refers to the money owed to a company by its customers for goods or services delivered but not yet paid for.

Interest Revenue

Income earned from lending money or investing in interest-bearing financial instruments, recorded in the income statement.

Average Collection Period

The average time it takes for a company to receive payments owed by its customers.