The Three Phases of CRM Include (1) Reporting, (2) ____________

question 4

Short Answer

The three phases of CRM include (1) reporting, (2) ____________, and (3) predicting.

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Definitions:

Summative Evaluations

Comprehensive assessments conducted at the end of a project, program, or educational course to measure its overall effectiveness or outcomes.

Kirkpatrick's General Model

A widely used framework for evaluating training programs, categorizing the outcomes into four levels: reaction, learning, behavior, and results.

Return on Investment

A financial metric used to assess the profitability or efficiency of an investment, calculated by dividing the benefit (return) of an investment by the cost of the investment.

Training Evaluation Processes

Methods used to assess the effectiveness and efficiency of training programs.