Examlex
McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.
Record of Incident
An official document detailing the facts and responses associated with a specific event or occurrence, often used for legal or procedural purposes.
Empathy
The capacity to comprehend and empathize with someone else's emotions.
Bad-News Message
Communication that conveys negative or unfavorable information in a tactful and considerate manner.
Service Failure
A situation where a service does not meet the customer's expectations, leading to dissatisfaction.
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