Which of the Following Statements About Active Listening Is FALSE

question 42

Multiple Choice

Which of the following statements about active listening is FALSE?

• A) Paraphrasing what a prospect says is fine, but never repeat things word for word.
• B) A salesperson should listen to a customer's words from the customer's point of view.
• C) Additional questions can give a salesperson a more complete understanding of what a prospect is trying to communicate.
• D) Tolerating silence gives a customer time to think.
• E) Summarizing provides both a salesperson and a customer with an overview of what has been said.

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Definitions:

Population Averages

The mean value of a particular characteristic in a population, representing the central tendency of that characteristic across the entire population.

Alternative Hypothesis

The hypothesis that proposes a specific relationship between variables, tested against the null hypothesis in statistical analysis.

One-sample Z-test

A statistical test used to determine whether the mean of a sample significantly differs from a known or hypothesized population mean.

Possible Means

The various average values that could be calculated from different subsets or populations of data.