Expectations That Form About What a Consumer Thinks Will Actually

question 81

Multiple Choice

Expectations that form about what a consumer thinks will actually occur during an experience are called _____ expectations.

• A) predictive
• B) normative
• C) equitable
• D) ideal
• E) relative

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Definitions:

Needlestick Injuries

Injuries caused by needles or sharp medical instruments, often a concern for healthcare workers due to the risk of transmitting infections.

OSHA

Occupational Safety and Health Administration, a U.S. government agency responsible for enforcing workplace safety and health regulations.

Staph Bacterium

A type of bacteria commonly found on the skin or in the nose of people, which can occasionally cause infections, ranging from minor to life-threatening.

Abscesses

Pockets of pus that accumulate in a tissue, organ, or space in the body due to infection.