A Cable TV Company Redesigned Jobs So That One Employee

question 145

Multiple Choice

A cable TV company redesigned jobs so that one employee interacts directly with customers,connects and disconnects their cable service,installs their special services,and collects overdue accounts in an assigned area.Previously,each task was performed by a different person and the customer interacted only with someone at head office.This change is an example of:

• A)increasing job enrichment by establishing client relationships.
• B)encouraging self-reinforcement.
• C)introducing job rotation.
• D)increasing job specialization.
• E)None of the answers apply.

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Definitions:

Retained Earnings

Profits that a company keeps or retains rather than distributing to shareholders as dividends, often used for reinvestment.

Stock Split

A corporate action in which a company divides its existing shares into multiple shares to boost the liquidity of the shares, although the market capitalization remains the same.

Repurchase of Stock

This refers to a scenario where a company buys back its own shares from the marketplace, reducing the amount of outstanding stock.

Market Price

The ongoing rate at which an asset or service is offered for sale or buying.