Routing Makes the Most Sense When Call Frequencies Are

question 25

Multiple Choice

Routing makes the most sense when call frequencies are:

• A)infrequent.
• B)regular.
• C)highly value-added.
• D)equal to workload capacity.
• E)All of these.

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Definitions:

Proposal

A plan or suggestion, especially a formal or written one, put forward for consideration by others.

Summary

A brief statement or account covering the main points or highlights of a subject.

Management

The process of dealing with or controlling things or people, often within a business organization, through the application of available resources, strategy, and leadership.

Yardstick Reports

Documents used to measure or evaluate the performance against a set standard or criteria.