Customer Relationship Management Refers to a Program Designed To

question 52

Multiple Choice

Customer Relationship Management refers to a program designed to:

• A)Establish new accounts.
• B)Manage the expenses of calling on customers.
• C)Expand the relationships with existing customers.
• D)Manage the distribution of goods and services to customers.
• E)Minimize company liability with regard to the products it sells to customers.

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Definitions:

Competitors

Entities or businesses that vie for the same market share within an industry by offering similar or alternative products or services.

World Trade Organization

An international organization that regulates trade between nations, aiming to ensure smooth, predictable, and free trade flows.

Tariffs

Taxes imposed on imported goods to regulate trade, typically to protect domestic industries or to generate revenue.

Organization's Strategy

The comprehensive plan developed by a business or organization to achieve its long-term goals and successfully manage its resources in the competitive environment.