Employees at a Large Call Centre Perform Repetitive Tasks (Low

question 8

Multiple Choice

Employees at a large call centre perform repetitive tasks (low variety) by documenting mailing addresses from customers who call the centre.The work process is the same for all inquiries to all call centre staff members (low analyzability) .The best organizational structure for this work unit:

• A)is an organic structure.
• B)would have low formalization.
• C)would coordinate mainly through informal communication.
• D)is a mechanistic structure.
• E)would have none of these characteristics.

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Definitions:

Horses

Domesticated mammals known for their speed, strength, and ability to be ridden, used historically for transportation, work, and military purposes.

Symbolic Leader

A figurehead who represents the values, aspirations, or ideals of a group, nation, or organization but may not have actual power or authority.

Evangelization

The process of spreading the Christian gospel with the intention of converting individuals and cultures.

Spanish

A Romance language originating from the Iberian Peninsula of Europe, now widely spoken across the globe, especially in Spain and Latin America.