When Interacting with the Customer, It Is Important That the Project

question 25

Multiple Choice

When interacting with the customer, it is important that the project manager

• A)Show the customer your knowledge on the subject by using technical terms.
• B)Speak slowly and in precise terms.
• C)Speak the language of the customer.
• D)Allow only one person from the project team to communicate with the customer.
• E)Ask the customer to repeat important details.

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Definitions:

Indirect Expenses

Expenses that cannot be directly linked to the production of goods or services, such as administrative salaries and utilities.

Contribution Margin

The Contribution Margin represents the amount of revenue from sales that exceeds variable costs, contributing to covering fixed costs and generating profit.

Sales

The total amount of revenue generated by the selling of goods or services by a company within a specific period.

Department

A specialized functional area within an organization that focuses on specific tasks or responsibilities.