You Are an Employee in Accessories of a Department Store

question 67

Multiple Choice

You are an employee in accessories of a department store.A customer complains about your lack of silk scarves after she saw an advertisement in the newspaper.You are unable to provide a tangible restitution as you are not management.Knowing the concept of procedural fairness,what else could you do to satisfy your customer?

• A)offer a rain check
• B)provide free gift wrap
• C)take their name and number and call them when the next shipment arrives
• D)call other stores to see if it is in stock and direct the customer to the other store
• E)make a note to the manager in front of the customer about the lack of merchandise

Understand the importance of focusing on clients' present choices and influences from past relationships in problem-solving.

Grasp the essential roles in organizational analysis, policy intervention, and advocacy to improve service delivery and client support.

Acknowledge the variety of system linkage roles and how they facilitate client access to services and resources.

Understand the use and significance of single-subject research design in evaluating social work interventions.

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Definitions:

Beliefs and Values

Fundamental convictions or ideals that guide an individual's actions, decisions, and understanding of the world.

Operant Conditioning

A learning process in which the strength of a behavior is modified by reinforcement or punishment.

Bizarre Way

In an extremely unusual or strange manner that is far from normal or conventional.

Shaping

A learning procedure in which successive approximations of the desired behavior are rewarded until finally the exact and complete behavior is learned.