Which of the Following Statements Is True of Customer Service

question 40

Multiple Choice

Which of the following statements is true of customer service?

• A) The retail offerings of a company are not influenced by customer service.
• B) It is relatively easy for a company to duplicate the services offered by a competitor.
• C) It does not provide major strategic advantages for a company.
• D) It increases the value customers receive from the merchandise they buy.
• E) Customer service perceptions are developed mostly by interacting with top management.

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Definitions:

Dependent Variable

The variable in a study or experiment that is expected to change in response to changes in the independent variable.

Multiple Regression Equation

An equation that models the linear relationship between a dependent variable and multiple independent variables.

Expected Value

A measure of the central location of a random variable.

Independent Variables

Factors that are manipulated or controlled in an experiment to determine their effects on dependent variables.