Services Are Difficult to Be Evaluated Before Customers Buy or Even

question 56

Multiple Choice

Services are difficult to be evaluated before customers buy or even after they buy and consume them. Which of the following characteristics of service causes this challenge for service retailers?

• A) Intangibility
• B) Perishability
• C) Inconsistency
• D) Consumability
• E) Compatibility

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Definitions:

Presentment

The formal presentation of a financial instrument, such as a check, for payment.

Bankruptcy

A legal proceeding involving a person or business that is unable to repay their outstanding debts, leading to the disposition of assets to pay creditors.

Primary Liability

The obligation to pay a debt or fulfill a contractual obligation first, before any secondary parties are called upon.

Indorsers

Individuals who sign their names on the back of negotiable instruments, like checks or promissory notes, transferring their rights to another party.