When Manufacturers Try to Understand What Customers Are Looking For

question 24

Multiple Choice

When manufacturers try to understand what customers are looking for, they are thinking about the _______ component of the product offer.

• A) core customer value
• B) associated services
• C) augmented products
• D) product support
• E) quality level
• The manufacturer is concerned with understanding the core value that the customer seeks.

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Definitions:

Plane Surfaces

Flat, two-dimensional surfaces extending infinitely in all directions within their plane.

Flatness

The condition of a surface having minimal curvature or deviation from being perfectly flat.

Perpendicularity

Perpendicularity is the condition of being exactly at a 90-degree angle to a referenced surface or line, crucial in part and assembly accuracy.

Parallelism

The condition or quality of being parallel; in mechanical engineering, it refers to surfaces or axes that remain the same distance apart and never meet.