Attending to a Customer Involves

question 38

Multiple Choice

Attending to a customer involves:

• A) repeating what he/she says.
• B) invalidating what he/she says.
• C) changing the client's mind on an issue.
• D) engaging in high pressure selling.
• E) paying attention to him/her.

Grasp the concept of computer and technological competencies required in the modern workplace.

Differentiate between systematic and intuitive problem-solving approaches.

Identify the behaviors of managers in problem-solving situations, such as problem seekers, solvers, and avoiders.

Recognize the importance of quality information in decision-making and problem-solving processes.

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Definitions:

Body Salt

Minerals in the body vital for various biological processes, including electrolyte balance and nerve function, mainly comprised of sodium, potassium, and chloride ions.

Blood Sugar

The concentration of glucose in the blood, an important energy source for the body and a key indicator of metabolic health.

Blocked Airway

A condition where the passage of air is obstructed in the respiratory tract, potentially causing breathing difficulties or suffocation.

Back Slaps

A first aid technique where sharp blows are delivered to the back of a choking person to dislodge an obstruction from the throat.