A Salesperson Should Most Likely Refuse to Handle a Complaint

question 75

Multiple Choice

A salesperson should most likely refuse to handle a complaint if the:

• A) customer is wrong.
• B) customer is being dishonest.
• C) customer complaint is about discounts.
• D) customer says that the product delivered is unsalable.
• E) customer complains that the quality of the product is low.

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Definitions:

Drawing Account

A specific account used to record amounts withdrawn by the owner(s) of a business for personal use.

Withdrawals

Amounts taken from a business by its owner(s) for personal use.

Expenses

Costs incurred by a business in the process of earning revenue.

Consuming Services

Consuming services refers to the use of services provided by businesses or individuals which are utilized and exhausted during the process, such as electricity, consulting, or maintenance services.