Which Term Refers to Maintaining Contact with a Customer in Order

question 2

Multiple Choice

Which term refers to maintaining contact with a customer in order to evaluate the effectiveness of the product and the satisfaction of the customer?

• A) Internalization
• B) Resale
• C) Follow-up
• D) Sales penetration
• E) Transaction selling

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Definitions:

Counterproductive Work Behavior

Activities undertaken by employees that are against the interests or objectives of their employer.

Positive Moods

Emotional states that are cheerful, encouraging, and conducive to positive outcomes in interpersonal relationships and productivity.

Turnover Intentions

The intention or inclination of employees to leave their current positions within an organization.

Short-lived Feelings

These are transient emotions or sentiments that can fluctuate frequently and are often triggered by specific events or interactions.