Gina Asked the Customer,"Do You Need a Purse to Go

question 64

Multiple Choice

Gina asked the customer,"Do you need a purse to go with these new shoes you just bought?" This is an example of a _____ question.

• A) nondirective
• B) redirect
• C) participative
• D) direct
• E) rephrasing

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Definitions:

Synergistic Way

An approach characterized by collaboration and the combined effort that produces an outcome greater than the sum of individual inputs.

Laissez-faire Leadership

A leadership style characterized by minimal supervision, where leaders give their team members a high degree of independence in their operations.

Role Ambiguity

A situation in which the expectations, responsibilities, and boundaries of a job role are unclear or poorly defined.

Interpersonal Conflicts

Disagreements or disputes between individuals, arising from differences in opinions, values, or interests.