What Is the First Step in Learning How to Overcome

question 85

Multiple Choice

What is the first step in learning how to overcome call reluctance?

• A) Determine your personality type
• B) Avoid customers that refuse to buy
• C) Admit having a call reluctance problem
• D) Seek help for treating call reluctance issues
• E) Practice verbal and nonverbal communication

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Definitions:

360-degree Process

a feedback mechanism where an individual receives anonymous feedback from peers, supervisors, subordinates, and sometimes, clients.

Goal Formation

The process of defining clear, specific objectives that an individual, team, or organization aims to achieve.

Performance

The act of carrying out or accomplishing an action, task, or function.

Equity Principle

A concept in organizational psychology and management that suggests fair treatment and rewards for employees, based on their contributions and efforts.