A Service Recovery Strategy Is Designed To

question 1

Multiple Choice

A service recovery strategy is designed to:

• A)Create a problem
• B)Improve the service delivery system
• C)Attract customers
• D)None of the above

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Definitions:

Behaviourist

A psychologist who studies and applies theories based on the belief that all behaviors are acquired through conditioning.

Psychoanalytic

Pertaining to a theory of psychology and method of psychotherapy, originally developed by Sigmund Freud, that emphasizes the role of unconscious factors in determining behavior.

Humanist

Humanism is a philosophical stance emphasizing the value and agency of human beings, individually and collectively, often focusing on the pursuit of personal development and human well-being.

World War II

A global conflict that lasted from 1939 to 1945, involving most of the world's nations and resulting in significant geopolitical changes and the establishment of the United Nations.