When Does Customer Satisfaction Occur

question 3

Multiple Choice

When does customer satisfaction occur?

• A)When perceived performance matches or exceeds competitors' offering
• B)When perceived performance matches or exceeds expectations
• C)When there are no complaints
• D)When customers continue to purchase

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Definitions:

Working Memory

The part of short-term memory that is concerned with immediate, conscious perceptual and linguistic processing.

Implicit Memory

Refers to the type of memory that enables individuals to perform tasks without conscious awareness of these previous experiences.

Working Memory

A cognitive construct with a maximum capacity designed for the quick storage of information pending processing.

Short-Term Memory

A cognitive function responsible for temporarily storing and managing information required for complex cognitive tasks such as learning, reasoning, and comprehension.