In Terms of Website Design and the Online Customer Experience

question 244

Multiple Choice

In terms of website design and the online customer experience, community refers to

• A)an information system where anyone can post content depending upon his or her level of self-disclosure.
• B)websites that allow people to congregate in online chat rooms to exchange views on topics of common interest.
• C)a social network of individuals who interact through specific media, potentially crossing geographical and political boundaries, in order to pursue mutual interests or goals.
• D)user-to-user communications hosted by a company to enhance customer experience and build favorable buyer-seller relationships.
• E)a customer's network of family, friends, acquaintances, and co-workers with whom he or she communicates on regular basis.

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Definitions:

Data

A collection of facts, figures, and detailed information that can be analyzed to support decision-making and research.

Worthiness

The quality of being good enough; the quality of deserving attention, time, or effort.

Effectiveness

The degree to which something is successful in producing a desired result or outcome, often measured by comparing outputs against intended goals.

Training Evaluations

The process of assessing the effectiveness of training programs and initiatives to ensure they meet their objectives and contribute to performance improvement.