The Intangibility Element of a Service Refers to the Fact

question 167

Multiple Choice

The intangibility element of a service refers to the fact that it

• A) has value that can only be determined by using subjective criteria.
• B) can't be held, seen, or touched before the purchase decision.
• C) requires the ability to provide the service even in times of no demand.
• D) can maintain or accumulate good will with customers.
• E) can be objectively evaluated.

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Definitions:

Acetylcholine

A neurotransmitter involved in many functions including muscle activation, heart rate, digestion, and brain processing.

Skeletal Muscle

A type of striated muscle tissue that is attached to bones and is involved in the mechanical movement of the body.

Cardiac Muscle

Specialized muscle tissue found only in the heart, responsible for the heart's contraction and the blood's circulation throughout the body.

Limbic System

A complex system of nerves and networks in the brain, involved with instinct and mood control, as well as the processing of emotions and memories.