As a Dimension of Service Quality, Responsiveness Is

question 74

Multiple Choice

As a dimension of service quality, responsiveness is

• A) the ability to perform the promised service dependably and accurately.
• B) the appearance of physical facilities, equipment, personnel, and communication materials.
• C) the willingness to help customers and provide prompt service.
• D) the knowledge and courtesy of employees and their ability to convey trust and confidence.
• E) caring, individualized attention provided to customers.

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Definitions:

Beginning Capital

The amount of capital at the start of a period before any transactions have occurred within the period.

Owner's Equity

The residual interest in the assets of an entity after deducting liabilities, often referred to as the owner's claim against the assets.

Total Liabilities

The sum of all financial obligations a company owes to outside parties.

Total Assets

The sum of all resources owned by a company, valued in terms of money, which can be used to produce goods or services or are held for sale.