Giving Unauthorized Free Products or Services to Customers to Inflate

question 74

Multiple Choice

Giving unauthorized free products or services to customers to inflate their customer satisfaction levels is referred to as

• A)BOGOs.
• B)Facebook "liking."
• C)service sweethearting.
• D)pay-for-research.
• E)social incentivizing.

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Definitions:

Long Complex Tasks

Tasks or activities that demand a high level of mental or physical effort, often requiring sustained focus, skill, and time to complete.

Awareness

Knowledge or perception of a situation or fact.

Epinephrine

A hormone and neurotransmitter also known as adrenaline, involved in the body's fight-or-flight response.

Hydrocortisone

A steroid hormone produced by the adrenal gland, involved in the body's response to stress, metabolism, immune response, and inflammation regulation.