Tony Hsieh, CEO of Zappos, Offers $2,000 to Anyone Who

question 183

Multiple Choice

Tony Hsieh, CEO of Zappos, offers $2,000 to anyone who

• A)identifies a completely new market segment with a product to match it.
• B)finds a way of improving service to online customers.
• C)takes the customer loyalty training class and decides to quit anyway.
• D)finds a shoe-related product that Zappos does not already carry.
• E)creates a humorous theme for one of the monthly company meetings.

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Definitions:

Revised Article 3

Part of the Uniform Commercial Code that governs negotiable instruments, such as checks and promissory notes, incorporating updates to reflect modern practices.

UCC

The Uniform Commercial Code, a comprehensive set of laws governing commercial transactions in the United States, intended to standardize and simplify the law across state lines.

Authorized Agent

An individual or entity that has been given the legal authority to act on behalf of another person or entity in business transactions or other matters.

Warranties On Presentment

Guarantees made concerning the validity, authenticity, and condition of a negotiable instrument when it is presented for payment or acceptance.